Frequently Asked Question

✅ 1. Access the Client Portal

Users must go to the client URL. 

support.ing.com.np

✅ 2. Login or Enter Email & Ticket Number

There are two ways users can access their tickets:

Option A: Login (use Login with MS365 or Google with your official email)

• Click on "Sign In"

• Enter email and password for SSO

• After login, users will be taken to their dashboard where they can see all their tickets

Option B: Lookup by Ticket Number (No Login Needed)

• On the home page, look for the option "Check Ticket Status"

• Enter:

  • Email address

  • Ticket number (from the ticket confirmation email)

• Click "View Ticket"

✅ 3. View Ticket List and Status

Once logged in or ticket is looked up, users can see:

Statuses include:

• Open – Still under investigation

• Answered – Staff has responded

• Closed – Ticket resolved or closed

✅ 4. Click on a Ticket for Details

Clicking a ticket number opens the full ticket thread, where users can:

• View the full conversation

• See attachments

• Reply or add more information (if ticket is still open)